InSynapse/Nexus Connect
Everything your team needs to run customer conversations from one place.
One workspace for every channel — with AI agents that answer, qualify, take payments and book appointments, and a team view with full context when a human steps in.
The workspace
How the pieces fit together
One customer record — every message, call, payment, booking and campaign on the same timeline.
Unified Inbox
Every channel in one place — WhatsApp, Instagram, Facebook, Email and Web Chat — with AI ↔ team handoff in one click.
AI Agents
Answer instantly, qualify intent, recommend products and route hot leads — with a persona, rules and knowledge base you control.
AI Voice AgentsNEW
Inbound phone and WhatsApp calls answered by AI — qualified, booked and paid mid-call, with the recording and transcript on the same contact as their chats.
Automations
Delivery updates, reminders, review requests and win-back journeys that run themselves — and hand off with context when needed.
Campaigns
Behavioral segments, health-scored before you press send, with delivery and order tracking after.
Payments & Orders
Razorpay links, order confirmation and status — the whole purchase happens inside the conversation.
WhatsApp Flows
Native in-chat forms for addresses, bookings and preferences — structured answers without the typing.
Content Studio
AI captions and creatives on your brand kit, scheduled to the windows your audience actually reads. Optional add-on.
AI you stay in charge of
An AI teammate — with versioning, scores and a handbrake.
Nexus agents aren’t a black box. You define how they sound, what they know and when they hand over — and every conversation comes back scored.
Persona you define
name, tone and personality per agent — it sounds like your brand, not a bot.
Versioned rules
behavioral rules with publish and rollback — change the AI like you'd ship code.
On-demand skills
playbooks the agent loads only when a conversation needs them.
Knowledge base
your catalog, policies and FAQs as the AI's source of truth.
Confidence-gated handoff
below the threshold, the conversation auto-transfers to your team with a summary.
QA score on everything
every AI conversation is scored and auditable — takeover is one click.
Who it’s for
Built around how you sell
D2C & Retail
Catalog questions answered on the spot, payment links inside the chat, delivery updates and review asks on autopilot.
Professional Services
Qualify the enquiry, book the consultation, collect advance payment and send reminders that actually get read.
Clinics & Education
Appointments, fee reminders and follow-ups handled end to end — and Nexus Care when a clinic needs the full operating system.
For developers
Developer-ready when you are.
V1 REST API — messages, contacts, webhooks and scheduled sends
HMAC-SHA256 signed webhooks with retry and backoff
Embeddable web chat widget — one script tag, no iframes
MCP tooling for AI clients
Pricing
Start free. Scale when it pays for itself.
Every paid plan starts with the 60-day free trial — no credit card.
Free
Get started with basic WhatsApp automation
Free forever
- 1 team member
- 1 AI agent
- 2 campaigns / month
- 50K AI tokens / month
- ✓AI agents
- ✓Campaigns
Starter
For growing businesses with team collaboration
₹1,999/mo billed annually
- 5 team members
- 5 AI agents
- 30 campaigns / month
- 500K AI tokens / month
- ✓AI agents
- ✓Automations
- ✓WhatsApp Flows
- ✓Payments & orders
- ✓Campaigns
Professional
POPULARFull-featured platform for scaling businesses
₹5,599/mo billed annually
- 15 team members
- 15 AI agents
- 0 campaigns / month
- 2M AI tokens / month
- ✓AI agents
- ✓Automations
- ✓WhatsApp Flows
- ✓Payments & orders
- ✓Campaigns
Enterprise
Custom solutions for large-scale operations
₹11,999/mo billed annually
- 0 team members
- 0 AI agents
- 0 campaigns / month
- 5M AI tokens / month
- ✓AI agents
- ✓Automations
- ✓WhatsApp Flows
- ✓Payments & orders
- ✓Campaigns
Prices from the live Nexus Connect plan API · WhatsApp conversation charges passed through at Meta cost
Common questions
How long does setup take?
Most teams are live within 5 minutes. Connect your WhatsApp Business number, invite your team, and start receiving messages. AI agent setup takes another 10 minutes.
Can I use my existing WhatsApp number?
Yes. If your number is on the WhatsApp Business Platform (Cloud API), you can connect it directly. If it is on the regular WhatsApp app, we help you migrate it to the Cloud API — the process takes about 10 minutes.
Is there a free trial?
Yes — 60 days, no credit card required. You get full access to all features in your plan tier during the trial. Upgrade, downgrade, or cancel anytime.
See Nexus Connect on your own catalog.
A personalised demo on your channels, products and follow-up campaigns — or start free and explore at your own pace.