Delete your data

• You signed in to an InSynapse app using Facebook or Instagram — see section 3.
• You sent a message to a company on WhatsApp, Messenger or Instagram, and that company uses InSynapse to handle its messages — see section 4.

If you are not sure which, write to privacy@insynapse.com and say what you remember. We will work it out and tell you.

You can ask from Facebook or Instagram directly, and the request reaches us automatically:

• Open Settings & privacy → Settings on Facebook or Instagram.
• Go to Apps and websites.
• Find InSynapse in the list and remove it.
• When asked, choose to delete the data the app holds.

We reply to that request with a confirmation code and a link where you can check the status at any time. Keep the code — it is how you follow the request without needing an account.

You can also simply email privacy@insynapse.com instead. The outcome is the same; the Facebook route is just faster, because it reaches us without you having to write anything.

When you message a company on WhatsApp, Messenger or Instagram and that company uses InSynapse, the conversation belongs to that company. We store and process it for them, under their instructions. They decide whether it is deleted.

So there are two ways to get this done:

• Ask the company directly. This is usually fastest, because the decision is theirs. Replying to the conversation itself is enough.
• Or write to us at privacy@insynapse.com, telling us which company you messaged and from which phone number or account. We will pass the request to them and confirm to you that we have done so.

We will not delete a company's records without their instruction, because they may be required to keep them — for tax, for a warranty, or for a dispute. If they decline, we will tell you that rather than leave you waiting.

• We confirm we received the request.
• We check which of the two situations above applies, and tell you if it is the one where the company decides.
• We delete what we can, and tell you what we could not delete and why.

How long this takes: we complete deletion requests within one month of receiving them. If something will take longer than that — because the business has to decide, for instance — we will tell you before that time is up, rather than let the date pass in silence.

Some records may survive a deletion request where the law requires us or the business to keep them — an invoice, for example. Where that happens we will say so specifically, rather than quietly keeping it.

Write to privacy@insynapse.com. A person reads that address.

InSynapse Technologies India Private Limited. See also our Privacy Policy for what we collect and why, and our Terms of Service.