1.Overview
This Refund & Cancellation Policy applies to subscriptions and paid plans for InSynapse software products, operated by InSynapse Technologies India Private Limited.
InSynapse no longer sells physical goods. References to product returns, shipping and delivery in earlier versions of this policy no longer apply.
2.Cancelling a Subscription
You may cancel a subscription at any time. To cancel, contact us using the details below.
- Cancellation takes effect at the end of the billing period that is already paid for
- Your service stays available until the end of that period
- You will not be charged again after cancellation takes effect
We will confirm your cancellation in writing, including the date on which it takes effect.
3.When a Payment Is Refunded
Because your service remains available for the period you have already paid for, a payment for the current period is not normally refunded on cancellation.
We will refund a payment where:
- You were charged more than once for the same period
- You were charged after a cancellation had already taken effect
- We were unable to provide the service you paid for
- A refund is required by law
Approved refunds are returned to the original payment method. The time it takes to appear on your statement is determined by your bank or card issuer.
4.How to Request a Cancellation or Refund
- Contact us at hello@insynapse.com or via WhatsApp at +91 70689 68970
- Tell us the account or workspace concerned, and what you would like to happen
- We will acknowledge your request and tell you what happens next
5.Your Statutory Rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019, or any other law that applies to you. Where this policy and the law differ, the law applies.
6.Contact
For any questions about cancellations or refunds, please contact us:
- Email: hello@insynapse.com
- WhatsApp: +91 70689 68970
- Phone: +91 70689 68970
We aim to respond to all cancellation and refund enquiries within 1 business day.